CaliforniaColor

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process — we will do the rest.

Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later — unless your vehicle is found unsafe to drive, in which case we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Yes, we would be happy to provide this service to you. We provide a pick-up and delivery service, and we want each customer’s visit to be a positive experience.

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor at any point during the repair if you have questions or concerns.

Yes. We guarantee all repairs with a Limited Lifetime Warranty, and we stand behind our workmanship for as long as you own your vehicle.

The amount of deductible you are responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, your insurance company will most likely waive it. If it is not waived, it is paid to us when you pick up your vehicle. If you aren’t sure, your agent can tell you.

The easiest and most convenient way is to endorse your insurance claim check and submit it to the shop. Of course, cash and checks are always welcome, and credit cards may be used.

Parts that wear out with time and use — tires, batteries, suspension parts — are commonly subject to betterment charges when they are replaced during a repair. These charges are determined by your insurance company and pro-rated based on the actual miles on your vehicle.

First 30 days: wash by hand in the shade, with cool water, a very mild car wash solution and a soft cloth or sponge; always use clean fresh water. Don’t use a commercial car wash — stiff brushes can mar the finish. Don’t dry-wipe, don’t drive on gravel roads, and avoid parking under trees or utility lines: bird droppings are highly acidic and tree sap will spot a fresh surface. Keep gasoline, oil, antifreeze, transmission fluid and windshield solvent off it, and don’t scrape ice or snow from a newly painted panel. First 90 days: don’t wax or polish — let the finish dry and harden completely.